Refund policy
Returns, Refunds & Payment Disputes
We want you to be happy with your order and always aim to resolve issues fairly and transparently.
Returns (physical products only)
We offer a 30-day return window from the date you receive your item.
To be eligible for a return, your item must be unused, in its original condition and packaging, and accompanied by proof of purchase.
Please email info@risottostudio.com before sending anything back. Items returned without prior approval will not be accepted.
Return postage is the responsibility of the customer. We strongly recommend using a tracked service. Items remain your responsibility until safely received by us.
Refunds are processed only after returned items have been received and inspected. Original shipping costs are non-refundable.
Damages & Incorrect Items
Please inspect your order on arrival and contact us immediately if your item is damaged, faulty, or incorrect.
Faulty items must be returned before a replacement or refund is issued.
Non-Returnable Items
→ Custom print orders and bespoke services
→ Sale items
→ Gift cards
Personalised items cannot be refunded unless faulty.
Colour Variation Disclaimer
Risograph inks (especially fluorescent colours) cannot be accurately reproduced on screen. Slight colour variation is part of the handmade RISO process and does not qualify as a fault.
Refunds
Once we receive and inspect your return, we’ll notify you if your refund is approved.
Approved refunds are issued to the original payment method. Please allow time for your bank or card provider to process this.
Undelivered Parcels
Tracked Shipping
If your tracked parcel does not arrive, we will work with the courier to investigate. Refunds or replacements may be offered once the courier confirms loss or delivery failure.
Untracked Shipping
Orders sent via untracked shipping are uninsured and provide no delivery confirmation.
Because of this, untracked orders are not eligible for refunds or replacements in the event of loss or non-delivery.
By selecting untracked shipping, customers accept this risk in exchange for lower delivery costs.
Chargebacks & Payment Disputes
In the event of a chargeback or PayPal dispute, RISOTTO Studio will provide proof of dispatch, fulfilment, and the customer-selected shipping method.
By placing an order, customers agree that fulfilment is defined as successful dispatch to the address supplied at checkout.
Questions? Email us at info@risottostudio.com.