STATIONERY + SHOP RETURNS:
We hope you love your RISOTTO purchase. However, if you are unsatisfied with it or you have just changed your mind please let us know immediately. We are happy to refund or replace unworn / unused items, returned in their original condition and packaging, within 30 days of dispatch. You must return the order to us, in its original condition, within 28 days in order to get an exchange or refund. Any returned items will be refunded immediately minus the cost of the initial postage fee.
Sale items cannot be returned or refunded.
Any faulty items must be returned to us before a replacement or refund is provided. We are unable to refund on any personalised items as it will not be possible for us to restock these. This excludes damaged items. If you do send items back then please use a secure postage method, so that you can trace where the package is. The item is your responsibility until we receive it. We do our best to photograph and present our products digitally for you to browse them as accurately as possible. The risograph's spot colours cannot be replicated on screen (especially the fluorescent inks) so please keep this in mind when selecting items. Message us if you have questions about a particular item, and we will be more than happy to help.
PRINT SERVICE RETURNS
We cannot issue any refunds on orders once in production. Upon acceptance of this proposal, or any modification thereof, RISOTTO Studio will be entitled to recover all costs that it may incur.